New Delhi: The Centre on Monday (November 2, 2026) notified the Grievance Redressal Rules under the Viksit Bharat Guarantee for Rozgar and Ajeevika Mission (Gramin), or VB-G RAM G, allowing complaints to be filed on any matter related to the implementation of the scheme, with grievances to be resolved within 15 days.
Provisions Dropped From the Draft
The final rules, notified by the Ministry of Rural Development, have dropped several provisions that figured in the draft rules circulated in May this year.
Two key clauses that were dropped:
- The requirement to register a first information report (FIR) when preliminary inquiries or social audits revealed prima facie evidence of financial irregularities
- The requirement to place action-taken reports on grievances before panchayat and district panchayat meetings for review and monitoring
Both provisions had been part of the Grievance Redressal Rules under the Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA), which was replaced by VB-G RAM G earlier this year.
The Ministry also dropped a proposal for a “designated day” each week for grievance officials to receive complaints.
How Complaints Can Be Filed
Under the notified framework, complaints may be submitted:
- In person before the designated Grievance Redressal Officer
- Through Speed Post
- On a digital grievance platform notified by the Centre
- Through telephone helplines and other modes specified by State governments
The rules specify that no grievance can be refused registration on the grounds of format, language, manner of submission or procedural deficiencies.
Procedural Requirements
Grievances received in physical form at the Gram Panchayat, Block or District levels must be entered on the designated digital platform on the same day or by the next working day. Complainants must receive an acknowledgement containing the registration number, date of receipt and details of the receiving authority.
Grievance officers must examine every complaint, seek records and information from authorities, and may hear complainants before disposal. Inquiries are required to be completed within seven days of receiving the complaint.
Findings and action taken must be recorded and communicated to complainants. Unresolved grievances must be escalated after 15 days and tracked until disposal. The rules also provide for appeals under the VB-G RAM G Act, 2025.
